FROM IDEA TO EVERYDAY USE
Build it with your team.
Know what needs to work better? We build the tool, report or system, test it with your team and show people how to use it.
What you get.
- The tool, report or system for one agreed task
- Connections to the tools and records we agree to use
- Tests for common requests, missing info and mistakes
- A guide for your team and steps to take when something goes wrong
The DFW Gym work includes a website and a saved customer-field list you can inspect. Some connections still needed activation; member growth was not measured.
See the DFW Gym projectWorking with
your team.
You bring a person who can make decisions, access to the tools we agree to use and time with the people doing the work. We build, test and show your team how to use it.
How we check it
We check that the task finishes, the answers use the right records and actions happen once. We also check mistakes and the work people still need to do.
An example projectTurn a customer inquiry into a reviewed summary and the right customer record.
The steps.
- Agree what information is needed and which actions require approval.
- Connect the tools and test normal, repeated and incomplete requests.
- Check the result with your team, then hand over the system and its instructions.
AN EXAMPLE OF WHAT YOU RECEIVE
A system your team can take over
- Start
- A customer inquiry with its source and contact details.
- Process
- Check for an existing record and prepare a summary using the information supplied.
- Human review
- Send incomplete or unclear requests to the person responsible.
- Ready to use
- Test results, instructions and approval for each live connection.
An example format. Your findings and deliverables depend on the agreed project.
Bring us
the task.
We agree the work, timing and fee before you commit.
Talk about a build