Booking and recovery have no single truth
Calls enter through several channels, but booking quality and lead recovery do not have one owner or one visible standard.
Residential HVAC operating systems
Your HVAC company has outgrown founder-led improvisation.
TVGG installs the management operating system for growing residential HVAC companies, so calls, dispatch, service, replacement, installation, reporting, and manager decisions stop routing through the owner.
Primary beachhead
Built for founder-led residential service and replacement companies around $3M to $15M in revenue, with roughly 10 to 50 employees. DFW first.
See where the system breaksThe operating problem
You bought the software. You hired managers. You are still the routing layer.
When calls are missed, the board overloads, replacement leads age, memberships drift, installs vary, or reports disagree, the exception still lands on the owner. The issue is not effort. The management system around the work is incomplete.
Capacity lives in experienced judgment
Dispatch depends on who knows the board instead of rules the whole team can use when volume spikes.
The handoff breaks after the service call
Field findings do not move cleanly into replacement, follow-up, installation, warranty, and job closeout.
Managers report upward instead of deciding
The reports exist, but the meeting rhythm, exception rules, and coaching standard still live with the founder.
The operating route
Make the route visible before trying to improve it.
- Call
- Book
- Dispatch
- Service
- Replace
- Install
- Retain
- Manage
The owner should handle a small set of defined exceptions, not serve as the connection between every stage.
What TVGG builds
The work sits between the software and the people using it.
Call booking and lead recovery
Call standards, ownership, follow-up windows, missed-opportunity visibility, and the handoff from marketing source to booked work.
Dispatch and capacity control
Board rules, priority logic, technician matching, escalation boundaries, and the measures that show capacity before the day breaks.
Service-to-replacement handoff
A visible route from field finding to estimate, customer follow-up, sold work, installation, warranty, permit, and job closeout.
Membership and customer follow-up
Quoting, renewal, scheduling, deferral recovery, and ownership rules that turn the agreement into an operating rhythm.
Technician and manager scorecards
A small set of measures tied to the job, a meeting cadence that uses them, and coaching rules that help managers act before the owner has to.
ServiceTitan workflow and adoption
Field use, data quality, report definitions, exception visibility, and management habits that make the platform useful after implementation.
Installation consistency and job closeout
Installation standards, quality checks, inventory and warranty handoffs, job-cost visibility, and a closeout sequence that tells management what happened.
Owner-to-GM operating transfer
Decision rights, escalation rules, meeting ownership, role scorecards, and the controlled transfer of judgment into the management layer.
The Four Gaps
The workflow holds when all four conditions agree.
Decision rights
Managers know which decisions they own, which exceptions move upward, and which calls no longer belong to the founder.
Training and standard
The call, dispatch, service, installation, and management standard can be taught and observed instead of remembered by one person.
Workflow and visibility
Tools and data carry the handoffs, expose exceptions, and show the team the same operating truth.
Manager reinforcement
Leaders coach the standard, hold the rhythm, and stop teaching the team to wait for the owner.
Capability record
Capability can be shown without borrowing a client result.
The HVAC build model can cover operating manuals, field-service software diagnostics, KPI maps, call intelligence, installation standards, onboarding, inventory, warranty and permit workflows, reporting, and management handoff.
This is process evidence, not a published client result. Names, artifacts, quotes, and outcome figures remain private until permission is complete.Ways to work
Diagnose first. Install only what the evidence supports.
HVAC Business Build Map
$2,000 fixed. 7 to 10 business days after required inputs.Diagnose the operating and commercial gaps, name the first management-system build, and produce a sequenced 90-day plan.
HVAC Operating System Sprint
The HVAC implementation path inside the $15,000 and above Company Build Sprint.Install the scorecards, workflows, ownership, reporting, and management rhythm named by the Map.
Embedded Growth and Operations Partner
Starts at $6,000 per month with a three-month minimum.Help management run, inspect, and improve the system after the Sprint.
The distinction
Configuration is not the same as management.
Another tool, report, or training event
Adds information or configuration while the owner remains responsible for connecting the parts and making the change hold.
A management operating system
Connects workflow, software, roles, measures, meetings, and escalation rules so the company can act without every exception returning to the founder.
Before the Map
Questions worth answering.
The next busy season should test the system, not the owner.
Use the short intake to show where the company still routes through you. If the fit is real, choose a working conversation and decide whether the $2,000 HVAC Business Build Map should begin.
Map my HVAC operating gaps