A client can grow while its margin shrinks
Storage, projects, special handling, packaging, and exceptions are not always visible in the account economics.
E-commerce fulfillment 3PL operating systems
Orders move. Margin and exceptions still disappear.
TVGG helps founder-led fulfillment 3PLs turn WMS data into a reliable management system for client profitability, billing capture, inventory, SLA performance, onboarding, and owner visibility.
Supporting industry
Built for founder-led U.S. fulfillment operators with roughly 20 to 99 employees, one to three warehouses, and multiple direct-to-consumer brand clients.
See where the system breaksThe operating problem
The WMS records the work. It does not run the management system.
A warehouse can ship thousands of orders and still lose margin through underbilling, account exceptions, client concentration, aging inventory, weak onboarding, and unclear SLA ownership. When the owner remains the control tower, the data arrives after the decision.
The backlog has several definitions
The WMS, the floor, customer service, and the client can each see a different version of the same operating risk.
Exceptions become owner work
Client escalations, inventory questions, billing disputes, and SLA misses still route to the person meant to lead the company.
Onboarding promises outrun the operation
A new brand can be commercially attractive and operationally destructive when the workflow, data, rate card, and ownership are not aligned.
The operating route
Make every warehouse exception commercially visible.
- Onboard
- Receive
- Store
- Pick
- Pack
- Ship
- Bill
- Review
Every exception should have an owner, a response rule, and a commercial consequence visible before the client relationship is at risk.
What TVGG builds
Turn warehouse activity into a management system.
Client profitability and concentration view
Connect account revenue, labor, storage, materials, special projects, exceptions, and concentration into one management view.
Billing capture and exception rules
Define which activities create a charge, who validates the record, and how missing billing is surfaced before the invoice closes.
Backlog, inventory, and SLA control
Create one definition for aging, unshipped work, inventory exceptions, service level risk, and the action each state requires.
Client onboarding and review rhythm
Align the commercial promise, data, rate card, implementation checklist, ownership, launch gates, and quarterly business review.
Manager scorecards and WMS reporting
Translate system data into a small set of measures that warehouse and client leaders can own in the weekly rhythm.
Owner exception boundaries
Name which operational and client decisions stay with managers, which move upward, and how the company learns from repeated exceptions.
Capability record
Diagnostic depth is not the same as an implemented result.
The 3PL build model can examine order history, SKU and inventory data, aging, client concentration, backlog, billing capture, and operating exceptions.
This demonstrates analytical depth, not an implemented result. Client identity, source data, artifacts, and outcomes remain private.Ways to work
Start with margin and reliability before adding another layer.
3PL Margin and Reliability Map
$2,000 fixed.Identify the first margin, reliability, client-control, or management problem that deserves a connected build.
3PL Control Tower Sprint
The 3PL path inside the $15,000 and above Company Build Sprint.Install the views, scorecards, exception rules, billing controls, client rhythm, and ownership named by the Map.
Embedded Growth and Operations Partner
Starts at $6,000 per month with a three-month minimum.Help leadership run, inspect, and improve the management system after the Sprint.
The distinction
Configuration is not the same as management.
WMS configuration alone
Improves the record of warehouse activity but leaves client economics, management decisions, and exception ownership disconnected.
A WMS-to-management layer
Connects data, margin, service levels, account promises, manager actions, and owner visibility into one operating rhythm.
Before the Map
Questions worth answering.
Make the warehouse tell management the truth.
Start with a Business Build Map and decide which margin, reliability, or client-control problem should be built first.
Map my 3PL operating gaps